Wipro announced a five-year deal with Telefonica Germany / O2 to transform its Business Support Systems and associated Quality Assurance to enable superior customer experience and growth in the B2B market segment.
Wipro, which competes with Infosys, TCS, Accenture, Cognizant, Tech Mahindra, IBM, among others, in the IT space, did not reveal the size of the IT deal with Telefonica. This is a high value engagement for Wipro in the telecommunications space, Wipro said.
This Radical IT Transformation (RAITT) program brings Wipro and Telefonica Germany / O2 together to allow for risk-mitigated self-funded transformation that will benefit both companies.
The RAITT program will ensure that Telefonica Germany / O2 is well positioned to modernise and launch a range of new offerings including 5G products and services. Wipro will also invest in developing a digital Business Support platform that will fuel Telefonica Germany’s growth and provide the company with an outcome-based, committed plan.
Thierry Delaporte, chief executive officer of Wipro, said: “This partnership builds on the bedrock of a 15-year relationship. It directly aligns us with Telefonica Germany’s growth, and is a great example of how we are building for long-term success in Europe by embracing a collaborative approach with local industry leaders.”
Wipro generated 5.2 percent of its total $2.07 billion revenue from telecom business during the December quarter of 2020-21.
“Our IT transformation project is a key milestone which will enable us to increase the reliability of our systems, improve customer satisfaction and accelerate innovation as we move towards achieving our goals for B2B customers and common services,” said Mallik Rao, chief technology & information officer (CTIO), Telefonica Germany / O2.