BT outsources delivery and integration services to NCR

Telecom Lead Europe: NCR Corporation has signed a contract to offer delivery and integration services for BT’s multivendor Converged LAN Connect and IPT solutions for BT enterprise customers in over 100 countries.

Andrew Small, vice president, Customer Premises Equipment, BT Global Services

This is an important deal for BT as several telecom majors are struggling to identify additional revenue streams and bring down costs. Outsourcing is one of the major ways to reduce operational costs and focus on main businesses.

BT is facing declining revenues. In fiscal 2011-12, BT Group posted 19.3 million euro revenue, down 4 percent. For the Q4 FY12, BT Group’s revenue plunged 4 percent to 4.8 billion euro, as compared to 5 billion euro a year earlier.

BT said NCR will provide service catalogue management, professional services and customer premise equipment-related services, including order management, staging, installation, moves, adds, changes and maintenance, asset tracking, as well as program and project management.

The five-year deal is part of BT’s strategic sourcing initiative that is enabling it to offer a more extensive, integrated and consistent set of solutions and services on a global basis.

The strategic sourcing initiative will enable BT’s customers to increase employee productivity, improve customer interactions and reduce costs by combining fixed, wireless and VPN access into a seamless, unified solution.

“We need partners who can meet their expectations for consistently high service levels throughout the installation, maintenance and upgrade cycle wherever they operate in the world. NCR delivers on all those points and more and we’re looking forward to working with them as part of our ‘right first time’ approach to service delivery,” said Andrew Small, vice president, Customer Premises Equipment, BT Global Services.

NCR, a strategic service provider for a large number of telecom and technology companies worldwide, supports 19 of the world’s top 20 banks, 7 of the top 10 retailers, 8 of the top 10 telecom firms and 3 of the top 5 airlines. Over 13,000 NCR consultants and technical support experts manage over 11 million service actions annually, making it one of the largest service providers in the world.

“NCR has the global scale and multivendor skills to enable enterprises with globally distributed and mobile workforces to reduce costs and increase collaboration through the strategic use of innovative unified communication solutions. Working with BT is a fantastic endorsement for NCR and underlines our success in executing on our services growth strategy,” said Nadine Routhier, vice president NCR Telecom and Technology.

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