TRAI plans new telecom service quality parameters

TRAI, India’s telecom regulator is likely to announce new parameters for improvement of quality of service for telecom operators in a month’s time to tackle call dropping and other problems being faced by customers, its chairman Rahul Khullar said here on Wednesday.

He was speaking at the 2nd National Summit on ‘IT & Mobile Banking: Digital Transformation of Indian Banking; Enabling Financial Inclusion’, organised by the Associated Chambers of Commerce and Industry of India (Assocham).

The department of telecom had on Monday called a meeting with the telecom service providers where it told them to improve quality of service and address incessant call drops.

Regarding the ongoing debate on net neutrality, Khullar said: “The consultation process on network neutrality is still on… till that consultation is complete, I will not make any statement.”

Khullar also said that financial inclusion can be deeply achieved by harnessing new technology which does not cater exclusively to those who are already banked or those living in urban areas.

“Do not delude yourself into believing that merely because technology exists, it will be suddenly harnessed for everybody’s good. The way it has worked so far at least, it has been harnessed for the good of a very few as it’s only those having devices and are electronically savvy who are in good shape,” he added.