Telecom Lead India: Mobile major Vodafone India is
looking at expanding its enterprise business in India.
Vodafone Business Service has already gained over 3
million corporate customers in India. It currently provides services to over
60,000 global and national businesses.
Vodafone Business Services is an integral and key
component of its India growth strategy.
Vodafone said its customer experience center (CEC) for
enterprises will kick off operations in Mumbai from June 2012.
Vodafone will expand CEC to other cities to attract a
larger pool of business customers.
CEC is a state-of-the-art engagement facility
designed to enable business customers to explore a world of innovative
communication solutions.
With the global advantage and connect with Vodafone
Global Enterprise (VGE) business unit, we are uniquely positioned to serve the
needs of international as well as national companies in India,” said Marten Pieters,
MD & CEO, Vodafone India.
Vodafone CEC has on display a suite of Total
Communication Solutions comprising of wireline and mobility offerings hosted in
a high tech and customer friendly environment.
At the CEC, customers will see interactive presentations,
innovative live demos and discussions, to identify their communication needs.
CEC will offer customized solutions for their business needs.
The CEC is a stimulating environment for discussion,
development and solutions, focused on gaining a deeper understanding of our
business customers’ needs. It’s a clear way of showing each customer what their
Vodafone can do for their business, be it an existing implementation or future
choices and possibilities,” said Naveen Chopra, director – Vodafone Business
Services.
Vodafone Business Services is a total communications
offering that caters to all their voice and data, wireless and fixed-line
requirements.
The business is run through verticals such as Vodafone
Global Enterprise, SME division, National Corporate and key accounts.
Vodafone Business Services offers a range of
products/services such as Machine to Machine (M2M) Solutions, Leased Lines
(Internet Leased Lines, NPLC and IPLC), MPLS VPN, Office Wireline Voice
(E1-DID), Toll Free Service, Audio Conferencing, Mobilisation of Enterprise
Applications, Email & Connectivity and 3G Solutions for business’, to help
enterprises (big and small) to enhance their productivity and efficiency.
