Tigo Rwanda has selected Ericsson to overhaul its Business Support System (BSS) operations.
Tigo — owned by Millicom — provides mobile, mobile financial, cable and satellite services to more than 57 million customers in emerging markets in Latin America and Africa. It serves more than 25 million customers in Africa.
Tigo Rwanda is the first telecom operator across the Millicom group to transform its BSS operations and go live with Ericsson’s “as a Service” model for its BSS needs. The BSS solution from Ericsson covers charging, billing, provisioning, mediation and roaming functionality combined with advanced customer care and self-care solutions for management and ordering of services.
Tigo aims to improve its services to its wireless customers with new and innovative offerings combined with shorter time to market, improved customer experience and increased operational efficiency.
“BSS ‘as a Service’ operating model is an important component of our strategy. This way of looking at BSS activities is a cornerstone in Millicom’s operational excellence program that strives at always delivering a better experience for our customers in a more efficient manner,” said Xavier Rocoplan, chief technical and IT Officer at Millicom.