By Telecom Lead Team:
Oracle has launched Oracle Utilities Mobile Workforce Management 2.1 and Oracle
Utilities Mobile Workforce Analytics, which help utilities to improve field
service efficiency, customer service and system reliability.
New enhancements in Oracle Utilities Mobile Workforce
Management 2.1 provide utilities with flexible scheduling options while helping
to reduce costs.
Utilities can automate the cost analysis of choosing
different crew, timing and routing options, helping dispatchers ensure that
field activities meet utility cost, training and customer satisfaction goals.
Additionally, the application permits utilities to include “stand-by”
shifts (available for holidays and emergencies, for instance) in normal
scheduling procedures.
Further, the solution enables utilities to schedule complex
activities such as work orders with multiple tasks performed by multiple crews
to complete
services as quickly and accurately as possible.
The solution also enables utilities to take advantage of
advanced collaboration tools. For example, field technicians can access the
application on their mobile devices to capture digital content like photographs
of damaged equipment or an audio clip of a motor making a peculiar sound.
Technicians can attach relevant clips to job activity entries for future
display and analysis. Further, technicians can use both Windows Mobile and
Android devices with encrypted or unencrypted content.
“Today, utilities are focused on enhancing customer
service, controlling costs and ensuring a safe workplace and a reliable
network. Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities
Mobile Workforce Analytics provide utilities with the tools they need to
balance the dynamics of mobilizing, dispatching and monitoring their field
service workforces — improving operational and service efficiency and
maximizing customer satisfaction,” said Rodger Smith, senior vice
president and general manager, Oracle Utilities.
