Polystar announced its deal with NOS, a leading telecom operator in Portugal, to enable network monitoring and real-time analytics. Financial details of telecom solutions deal were not disclosed.
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NOS has more than 4.6 million mobile phone, 1.6 million television, 1.7 million fixed telephone and 1.3 million fixed broad band Internet customers in Portugal.
Polystar, a supplier of customer experience management, service assurance and network monitoring solutions, said its solutions replace a legacy platform. NOS faced challenges because the legacy platform was unable to provide the end-to-end view of network performance for the smooth delivery of the service portfolio.
NOS engineers are expecting that the Polystar solution will be capable of providing real-time, actionable insights and reporting of key performance indicators, such as Quality of Service (QoS) and Quality of Experience (QoE), for applications including Pay TV, data browsing, peer-to-peer services, voice and messaging.
“We have secured a future-proof solution that can stay ahead of the continuous technological evolution of our network and services,” Carla Botelho, director of Network Engineering at NOS, said.
CXOs at NOS will be expecting that Polystar’s solution provides enough insight into customer segments, services and customers to improve customer satisfaction, reduce time to market and churn, and make smarter Capex investments.