With assistance from Sabre Airline Solutions’ Irregular
Operations Reaccommodation solution, JetBlue Airways has seen a significant
improvement in customer satisfaction in how the airline handles customers when
flights are cancelled or delayed, particularly during significant weather
events like recent hurricanes.
Earlier this year Sabre Airline Solutions, the aviation
industry’s largest software-as-a-service provider, implemented its game-changing
Reaccommodation solution with JetBlue to help the airline quickly and
efficiently get customers to their final destination when irregular operations,
such bad weather or other unplanned operational disruptions, occur.
Sabre’s Reaccommodation solution automates the entire
rebooking process, which significantly reduces the amount of manual work
required by reservations and airport crewmembers, allowing them to provide more
personalized services to customers during an irregular operations event.
Since implementing this solution JetBlue has realized a
measurable increase in customer satisfaction surveys. Additionally JetBlue
estimates a 25 percent call reduction in their reservations call centers, which
allows their agents to continue to provide superior customer service, even
during unplanned operational disruptions.
Hurricane Irene recently swept through the northeast,
causing significant flooding and power outages, amongst its damages. Airlines
were also hit hard, being forced to cancel hundreds of flights due to the
hurricane conditions.
JetBlue was among the airlines most impacted by Hurricane
Irene as the storm’s path virtually covered its entire northeastern network.
Sabre’s re-accommodation solution proactively responded to the impending
operational problems brought on by the hurricane and re-accommodated thousands
of customers.
The airline’s number one priority is always to provide a
superior travel experience for customers, regardless of inclement weather.
Sabre’s re-accommodation solution was especially crucial
for us during Hurricane Irene The automated rebooking capabilities provided our
crewmembers and customers with the best solution possible so we could quickly
accommodate customers based on their travel itinerary and proactively notify
them of itinerary changes,” said Rick Zeni, vice president of IT Business
Solution Delivery, JetBlue.
Sabre Airlines Solutions’ core objective is to invest in
technology that helps airlines run profitable businesses. Our Reaccommodation
solution maximizes an airline’s operational efficiency and helps reduce
passenger recovery costs. Most importantly, however, it enhances customer
satisfaction as it minimizes disruption brought about by unforeseen
circumstances,” said Steve Clampett, president of Sabre Airline Solutions Products and Solutions.
By Telecomlead.com Team
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