Telecom Egypt is working with technology major IBM to adopt intelligent automation technologies to implement an umbrella solution for all its operations support systems (OSS) on mobile, fixed, and core networks.
Telecom Egypt will adopt IBM Cloud Pak for Watson AIOps deployed on RedHat OpenShift and implement IBM Robotic Process Automation (RPA) solutions. The solution will be designed to offer a holistic view of their entire IT environment, and to reduce operational cost, minimize the time required to troubleshoot and resolve network related incidents.

IBM RPA, part of IBM Cloud Pak for Business Automation, will enable Telecom Egypt’s engineers and IT operators to track the network’s operating capacity and service quality across Egypt. Manually, this process required sending power signals across central offices and cabins to identify the weak points and areas, which could require at least 18 hours of compiling and revising data.

“We are working with IBM as our technology partner to improve our networks’ operational efficiency, leverage automation capabilities and reduce the time required to monitor and repair incidents, thus improving the quality of services provided to our customers,” Adel Hamed, Managing Director and CEO of Telecom Egypt, said.

“The telecommunications industry is witnessing major transformation, and they are relying on new intelligent automation and cloud solutions to help enable accurate, fast and flexible business operations, as well as improved services to end customers,” Marwa Abbas, General Manager at IBM Egypt said.

Telecom Egypt will benefit from IBM’s intelligent automation software as it will provide visibility into performance data and dependencies across their environments. The new solution will allow Telecom Egypt to identify, analyze, address and resolve complex IT issues in dynamic and complex environments, IBM said.