Comcast today said it will create more than 5,500 customer service jobs over the next few years.
As per the new strategy of Comcast, it aims to be “on time for customer appointments” by Q3 of 2015.
Comcast will invest in technology and training to deliver excellent service. The company will simplify billing and create better policies to provide consistency and transparency to customers. Comcast will renovate hundreds of stores across the country. Comcast will develop new technologies to enable better customer interaction.
“This transformation is about shifting our mindset to be completely focused on the customer. It’s about respecting their time, being more proactive, doing what’s right, and never being satisfied with good enough,” said Neil Smit, president and CEO, Comcast Cable.
Comcast will add three new customer support centers in Albuquerque, NM; Spokane, WA; and Tucson, AZ. Comcast will hire more than 2,000 new employees at these centers. The first new center in Albuquerque will have bilingual employees who will support Spanish-speaking customers across the country.
Sites for the two centers in Tucson and Spokane will be operational later this year. The company is also tripling the size of its social care team to serve customers more quickly on Twitter, Facebook and other social platforms, and hiring 250 team members to serve in its Xfinity Stores across the country.
Comcast is also making investments in its workforce tools. The company will develop technology to help its technicians and call center employees deliver excellent service. It is currently rolling out a cloud-based platform.
Comcast opened or built 125 new stores to date and plans to reach all 500 of our locations over the next few years.