Telecom Lead America:
IPsoft, a provider of autonomic managed services, announced that Tata
Communications has selected IPsoft to enhance its False Answer Supervision
detection programs across its international voice termination solutions.
False Answer Supervision (FAS) occurs when customers are
charged for incomplete calls. Tata Communications developed internal processes
to identify carriers with the most significant FAS issues.
Combining IPsoft’s FAS solution with Tata Communications’
real time routing platform enhances the ability to identify and remediate FAS,
resulting in FAS-free, high-quality call completion.
Tata Communications’ service uses a self-learning algorithm
developed by IPsoft that detects false answers in real-time by statistically
analyzing call detail records (CDRs) to monitor the timing of the signaling
necessary to connect international calls.
IPsoft’s solution provides up to 95 percent accuracy rates,
scales for large carriers with over 100 million calls daily, and saves
significant operational expenses for wholesale operators.
Tata Communications led the way with the formation of the
Fight FAS Forum, now part of the i3 forum. As an extension of this, the
identification of incorrect billing patterns is a highly complex task, and
IPsoft’s FAS solution is helping us attack the problem head on. IPsoft provides
advanced technology that will keep us ahead of the carriers capitalizing on FAS
today,” said Daniel Bergeron, SVP of Global Voice Solutions Commercial
Operations, Tata Communications.
We originally developed our autonomic system to learn the
patterns of falsely answered calls for our enterprise business, and have been
very pleased with the interest shown by Tata Communications and other large
carriers in tackling the problem at source,” said Chetan Dube, CEO at IPsoft.
IPsoft is a managed services provider of autonomic-based
services. IPsoft has operations in ten countries across North America, Europe
and Asia Pacific supporting enterprise customers, service providers and