Convergys announced the appointment of Maria Victoria
(Ivic) Mueco as country manager for Convergys’ customer management operations
in the Philippines.

 

As country manager, Mueco is responsible for executing
against Convergys’ growth plans for the Philippines, where Convergys holds the
distinction of being the country’s largest private employer.

 

Mueco is also responsible for overseeing the operations
within Convergys’ 15 contact centers and nearly 25,000 customer management
employees in the country. Mueco served previously as Vice President and Head of
Philippines Operations with responsibility for the overall management and
development of Convergys’ operations in the Philippines.

 

Mueco assumes the Country Manager role from Marife
Zamora, who is now the managing director for Convergys’ Customer Management
operations in Asia Pacific, Europe, the Middle East, and Africa.

 

Convergys
believes in promoting from within and it is with great pride that we announce
Ivic’s appointment as Philippines country manager,” said Zamora. Ivic’s been
an exemplary leader since starting with Convergys as a senior director in 2004.
She has played a key role in attracting clients to the Philippines and driving
service delivery excellence. She has developed a high performance team and a
value-centric culture that delivers superior client satisfaction.”

 

Convergys Corporation recently announced the appointment
of Sandeep Girotra as head of human resources for its customer management
operations in India, Europe, the Middle East and Africa (EMEA), with immediate
effect.

 

By Telecomlead.com Team
[email protected]